Dear QNAP support, I am the owner of case [#VPY-652-10762]: Drive disconnect messages. I have an appointment to troubleshoot w/one of your technicians. I contacted the technician via email because I'm not sure I'll be able to keep that appointment. The technician suggested I contact you via phone. I was on hold for 1hr 2min, when a voice said something to the effect of: "The extension xxxxx is not available, please leave a message after the tone," or in other words, "You dummy. You wasted your past hour holding for us, instead of leaving a message. Guess what? You're STILL going to have to leave a message, and never, ever, evereverevereverever get that hour back. Okay?" I was in queue in LiveChat; I just received this message: "Sorry that all of our technical representatives are currently busy or unavailable. Please submit your question on our online support form: Submit a ticket -" and we will contact you within 24 hours." I am disappointed in you. V/R