Pomoc Problem: doesn't have menu to download torrent file

[verdant]

Hello Admin

I have some problem when I installed on my qanp sometime, I can not find "add torrent menu" of rtorrent pro, sometime I found menu but failed when added.
I'm not sure about my problem, Could you help check my problem?

Firmware version: 4.3.5.0760 Build 20181114
Model name: QNAP TS-251+

 

[Silas Mariusz]

Rtorrent engine is not working has died.
Can you provide system logs?
And also please look if there are files in Download\rtorrent\reports\ ?
Please attach here the latest one.

 

[verdant]

I cannot find log log location of rtorrent.

FloodUI still waiting for something about 2 hours

==> rtorrent.critical.log <==
1544873763 C Caught exception: 'Failed to parse command line option: Error in option file: /usr/bin/rtorrent/etc/rtorrent.conf:338: Error in ip filter file: /share/Download/rtorrent/settings/ipfilter/ipfilter.dat:118812: Invalid address format.'.
I can pass for remove ipfilter feature but Application still have problem?
if I can not use can I refund for this application?
I will find other solution to download the torrent file.

 

[Silas Mariusz]

I can pass for remove ipfilter feature but Application still have problem?

What kind?

We need to find out issue. TeamViewer is necessary. Please find my PM.
Please go for 1229 update.