Qlocker Inspector is qpkg which can scan Malware Remover log to gain the password (if it exists) without support’s help. Feel free to share with customers.
Install manually in app center
Qlocker Inspector will scan 7z.log
If there is no password, system log will show scan complete
If exist with Qlocker password. Password will list in log as clear text.
Customers can right click to copy complete log with password and decrypt files directly.