Release date:
2008/11/19
Revision, Build:
2.1.2 Build 1112
[Announcement]
Recently we have received many feedbacks from our customers who were experiencing some troubles while running Seagate (ST31500341AS with SD15, 17 or 18) 1.5TB hard drive(s) on the QNAP NAS, such as randomly pause or hang for around 30 seconds at a time during certain write operations.
According to our investigation, this randomly freezing will also lead to losing the existing RAID configuration. Besides, we’ve also found that this drive seems to have the same issues on many different machines and operating systems. Here is the statement from Seagate on TechReport.com which were posted on Nov. 10, 2008 (http://techreport.com/discussions.x/15863). Seagate has stated that they have noticed this and are working on an upgradeable firmware to resolve it.
In order to solve this problem for all the QNAP users before we can actually have the solution from Seagate, QNAP now provides our customers a special edition firmware, which is based on the latest official release (v2.1.2 build1031) with Seagate ST31500341AS (SD15, 17 and 18) 1.5TB hard drive write cache disabled. This should be able to fix the problem, but you might also experience some performance drop.
You can also find the related discussions in the following threads.
QNAP Forum: https://forum.qnap.com/viewtopic.php?f=1 ... &sk=t&sd=a
Seagate Forum: http://stx.lithium.com/stx/board/messag ... ing&page=1
Tom’s Hardware: http://www.tomshardware.com/news/seagat ... ,6558.html
EDIT: 11-21-2008
Seagate official announcement on Nov. 20, 2008
http://stx.lithium.com/stx/board/messag ... ng&page=21
[Before you start]
If you are using the older firmware versions (v2.1.0 build0904 or earlier) with 1.5TB drive(s) in your NAS, DO NOT upgrade the firmware through the Web Admin directly. Please go to QNAP.com, download the latest QNAP finder (v3.3.2 build1017 or later) and update the firmware via it.
[Enhancement]
- Support Seagate 1.5TB HDD (ST31500341AS) - Disable write-cache on HDD model ST31500341AS with firmware SD15, SD17 or SD18.
Download sites:
TS-409
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
TS-409 Pro
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
TS-409 U
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
2008/11/19
Revision, Build:
2.1.2 Build 1112
[Announcement]
Recently we have received many feedbacks from our customers who were experiencing some troubles while running Seagate (ST31500341AS with SD15, 17 or 18) 1.5TB hard drive(s) on the QNAP NAS, such as randomly pause or hang for around 30 seconds at a time during certain write operations.
According to our investigation, this randomly freezing will also lead to losing the existing RAID configuration. Besides, we’ve also found that this drive seems to have the same issues on many different machines and operating systems. Here is the statement from Seagate on TechReport.com which were posted on Nov. 10, 2008 (http://techreport.com/discussions.x/15863). Seagate has stated that they have noticed this and are working on an upgradeable firmware to resolve it.
In order to solve this problem for all the QNAP users before we can actually have the solution from Seagate, QNAP now provides our customers a special edition firmware, which is based on the latest official release (v2.1.2 build1031) with Seagate ST31500341AS (SD15, 17 and 18) 1.5TB hard drive write cache disabled. This should be able to fix the problem, but you might also experience some performance drop.
You can also find the related discussions in the following threads.
QNAP Forum: https://forum.qnap.com/viewtopic.php?f=1 ... &sk=t&sd=a
Seagate Forum: http://stx.lithium.com/stx/board/messag ... ing&page=1
Tom’s Hardware: http://www.tomshardware.com/news/seagat ... ,6558.html
EDIT: 11-21-2008
Seagate official announcement on Nov. 20, 2008
http://stx.lithium.com/stx/board/messag ... ng&page=21
[Before you start]
If you are using the older firmware versions (v2.1.0 build0904 or earlier) with 1.5TB drive(s) in your NAS, DO NOT upgrade the firmware through the Web Admin directly. Please go to QNAP.com, download the latest QNAP finder (v3.3.2 build1017 or later) and update the firmware via it.
[Enhancement]
- Support Seagate 1.5TB HDD (ST31500341AS) - Disable write-cache on HDD model ST31500341AS with firmware SD15, SD17 or SD18.
Download sites:
TS-409
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
TS-409 Pro
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
TS-409 U
Mirror 1: United States
Mirror 2: Europe
Mirror 3: Taiwan
